Privacy & security

399bei's Privacy Policy — Your data is safe with us

How your personal information is collected, where it is stored, and how securely it is kept — everything is clearly explained on this page. 399bei believes trust is our most valuable asset.

Last Updated: January 2026
SSL encrypted
At a glance
Your data is never sold to third parties
Data stored with AES-256 encryption
Deleting your account also deletes your data
Right to correct your information at any time

Why 399bei's Privacy Policy Separate

We follow six core principles to protect your data

End-to-end encryption

Every transaction and piece of personal information is protected with AES-256 encryption. No outside party can access this data.

Data is never sold

399bei never sells your information to advertisers or third parties. Your data is used solely to improve our services.

Your Control

You can view, correct, or request deletion of your information at any time. Your data belongs to you.

Secure servers

Our servers are monitored 24/7. Regular security audits and penetration testing are conducted to ensure there are no vulnerabilities.

Cookie transparency

We clearly disclose which cookies we use and why. You also have the option to disable non-essential cookies.

Spam-free communication

No marketing emails or messages will be sent without your consent. You can unsubscribe at any time.

1 Introduction

Welcome to 399bei. Our Privacy Policy outlines what information we collect, how we use it, and how we keep it secure. This policy applies to our website, mobile app, and all associated services.

We believe your privacy is a fundamental right. That is why 399bei maintains full transparency at every step. This Privacy Policy If you have any questions after reading, our support team is always ready to help.

By using our services, you agree to this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

Please note: This privacy policy of ours Terms and Conditionsas part of. It is recommended to read both together.

2 What information is collected

399bei collects various types of information, but only what is necessary to provide our services. A detailed breakdown by category is provided below.

Data type Example Mandatory?
Identity information Name, date of birth, national ID number Yes (KYC)
Contact Information Mobile number, email address Yes
Financial information Payment account number (bKash/Nagad), transaction history Yes
Device information IP address, browser type, operating system Automatic
Usage data Game history, login times, preferred games Automatic
Location information Country & city (IP-based) Automatic

Important: We never store your full payment card number or CVV. All payment processing takes place through fully encrypted channels.

3 How information is collected

399bei collects your information in the following ways.

  • Directly from you: When completing registration, KYC verification, deposit, or withdrawal forms.
  • Automatically: When you use our website or app, certain information is collected automatically through cookies and log files.
  • From payment processors: Transaction confirmation details are received from the payment gateway at the time of deposit or withdrawal.
  • From identity verification providers: Identity verification information may be received from third-party verification services as part of the KYC process.

Without this information, 399bei cannot provide you with full service. That said, we always explain why each piece of information is being requested.

4 Why information is used

399bei uses your information only for defined purposes. There is no unnecessary use. The following activities require your data.

  • Account management: To create, verify, and keep your account secure.
  • Transaction Processing: To process deposits and withdrawals quickly and accurately.
  • Customer support: To resolve your issues and answer your questions.
  • Security assurance: To prevent fraud and unauthorized account access.
  • Legal obligation: To comply with Anti-Money Laundering (AML) regulations.
  • Service Improvement: To analyze your preferences and deliver a better experience.
  • Promotional communications (optional): To send you bonuses and offers with your consent.

Restrictions: Your information will never be used for ad profiling, political purposes, or any unlawful activity.

5 Who information is shared with

399bei does not sell your information. However, limited data may be shared with trusted partners where necessary to deliver our services.

  • Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and similar services to process payments.
  • KYC service provider: With document verification service providers for identity verification.
  • Technology partners: Game software providers who manage game outcomes.
  • Legal authorities: To government agencies as required by court order or legal investigation.

Only the minimum necessary information is shared in each case. All partners operate under strict confidentiality agreements and may not use your data for their own purposes.

Please note: In the event of a corporate restructuring or acquisition, data may be transferred to the new authority. You will be notified in advance if this occurs.

6 Cookie policy

The 399bei website and app use various types of cookies. Cookies are small files stored in your browser that help the website recognize you.

Cookie types Purpose Can it be disabled?
Essential cookies Maintaining login sessions, ensuring security No
Functional cookies Remembering language preferences and theme settings Yes
Analytics cookies Analyzing user behavior to improve our services Yes
Marketing cookies Showing relevant offers (with consent only) Yes

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

7 Data retention period

399bei does not retain your information indefinitely. A specific retention period is defined for each type of data.

  • Account information: For the entire duration your account is active and for a period after it is closed 5 years (as required by law).
  • Transaction Records: Maximum 7 years — In accordance with financial regulatory requirements.
  • Customer support conversations: After the issue is resolved 2 years
  • Cookies & usage logs: Maximum 13 months
  • Marketing Consent: Until consent is withdrawn.

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

To delete your account: Contact Support. All data beyond legal obligations will be deleted within 30 days.

8 Your Rights

Every member registered with 399bei has certain fundamental rights over their own data. These rights are available free of charge.

Right to know
You can find out what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate information.
Right to Erasure
Request deletion of your data where there is no legal obligation to retain it.
Data portability
You can obtain your information in a machine-readable format.
Right to withdraw consent
You can opt out of having your data used for marketing or analytics purposes.
Right to lodge a complaint
You may file a privacy violation complaint directly with us.

To exercise these rights, contact our support team. All requests will be responded to within 30 days.

9 Children's privacy

399bei is intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If a minor registers an account by mistake, the account will be closed and all associated data deleted as soon as we become aware of it.

A note to parents: If your child has accidentally registered with 399bei, please contact us immediately. We will take swift action.

10 International Data Transfer

399bei's servers may be located in multiple countries. This means your information may be transferred internationally.

Regardless of where data is transferred, 399bei ensures that:

  • International standards are followed to protect customer data.
  • Recipient countries or organizations are bound by strict confidentiality agreements.
  • All data is encrypted during transfer.
  • No unnecessary data is transferred abroad.

Details: Contact our support team to learn more about international data transfers. We are committed to full transparency and will provide all relevant information.

11 Policy changes

399bei, if necessary, this Privacy Policy may update. For any significant changes, at least 7 days in advance You will be notified via email or on-site notification.

Continued use of our services after any changes will be taken as your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

Note: Bookmark this page and check back occasionally for updates. The date of the latest update is shown at the top of the page.

12 Contact

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us.

Live Chat Support
24/7 active — fastest response guaranteed

Upon receiving your request Within 30 days We will respond. Complex matters may take a little longer, but we take every request seriously.

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Play with confidence knowing your information is secure. Register with 399bei and enjoy the best gaming experience in Bangladesh.

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